The Problem With Traditional Marketing
Here’s what most agencies sell you: ads, posts, and a monthly report. Maybe a website redesign every few years. They measure impressions and clicks and call it success.
But here’s what actually happens when a potential customer finds your business:
- They Google you
- They check your reviews
- They visit your website
- They call your office
- They walk through your door
- They decide whether to come back
Every single one of those moments is a marketing moment. And almost no agency is designing them.
Enter Experience Marketing
Experience Marketing is the practice of auditing, designing, and optimizing every touchpoint a customer has with your business — not just the digital ones.
We don’t just ask “how do we get more clicks?” We ask:
- What happens when someone Googles you at 9pm?
- What does your voicemail sound like?
- How long does it take to get a callback?
- What’s the first thing someone sees when they walk in?
- Do you follow up after the first visit?
These moments compound. When they’re designed intentionally, they create a seamless experience that turns strangers into loyal customers.
Why This Matters for Service Businesses
If you run a dental practice, law firm, restaurant, or med spa, your customers aren’t buying a product — they’re buying a feeling. Trust. Comfort. Confidence.
Every broken touchpoint erodes that feeling:
- A website that looks like it was built in 2015
- A Google listing with no photos
- A phone that rings six times before someone answers
- Zero follow-up after the first appointment
You’re not losing customers because of your service. You’re losing them before they ever experience it.
What We Actually Do
At All Digital Media, we start with a free Experience Audit — we go through your entire customer journey as if we were a real prospect. We Google you, call you, visit your site, and check your reviews.
Then we show you exactly where people are dropping off, and we build systems to fix every gap:
- AI voice agents that answer calls 24/7
- Automated follow-ups that nurture leads while you sleep
- Reputation management that turns happy customers into five-star reviews
- Websites that actually convert visitors into appointments
The result? A business that markets itself — even when you’re not working.
The Bottom Line
You don’t need more ads. You need a better experience.
