Your Reviews Are Your First Impression

Before anyone calls you, visits your website, or walks through your door — they read your reviews. That’s not an opinion. It’s how modern consumers make decisions.

88% of consumers trust online reviews as much as personal recommendations. And 73% only pay attention to reviews written in the last month.

Your 4.2-star rating from 2024 isn’t cutting it anymore.

The Review Gap

Here’s what we see in almost every Experience Audit we run: businesses with great service and mediocre reviews. Why? Because happy customers don’t leave reviews on their own. Only frustrated ones do.

The result is a review profile that doesn’t reflect reality. And that gap is costing you customers every single day.

The Fix Is Simpler Than You Think

The businesses winning at reviews aren’t doing anything magical. They’re doing one thing consistently: asking at the right moment.

That moment is different for every business:

The key is automating the ask so it happens every time, without your team having to remember.

How We Build Review Systems

We set up automated review request sequences that:

  1. Trigger at the perfect moment — tied to your appointments, POS, or CRM
  2. Send via text (not email — open rates are 5x higher)
  3. Use a satisfaction gate — happy customers go to Google; unhappy ones come to you first
  4. Follow up once if they don’t respond (gently)
  5. Track everything so you know exactly how many reviews each location, provider, or service generates

Our clients typically see their review count double within 90 days — and their average rating goes up, not down.

The Compound Effect

More reviews → higher Google ranking → more visibility → more customers → more reviews.

It’s a flywheel. And once it’s spinning, your competitors can’t catch up without building the same system.

The question isn’t whether reviews matter. It’s whether you’re going to keep leaving them to chance.

Find out what customers see when they Google you →